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Frequently asked

To give you an overview as quickly as possible, we provide answers to your most frequently asked questions here. Of course, they can never replace a personal conversation. Therefore: Feel free to call or email us if you need further information.

Where to get the best price?

Instead of giving commissions to booking portals, we like to do something good for you. Therefore: If you book directly through our website, we guarantee you the best price plus 5% discount – almost all year round!

From when are the rooms available? How long may I stay?

Our rooms are available from 3 p.m. on the day of arrival. If you arrive after 6 p.m., we ask for short notification. Upon departure, the rooms should be empty by 11 am. Early Check-In* or Late Check-Out* is possible on request.

*for a fee

What is included in the price?
  • Culinary: Depending on the offer, the room rate includes breakfast or Oberforsthof culinary (breakfast, snack & cake in the afternoon, 5-course dinner). Children enjoy their favorite dishes from the buffet as part of the Oberforsthof Culinary Experience, as well as free drinks from the juice bar until 9 p.m. in the summer.
  • Weekly program: In every season we offer almost daily guided group activities, which are included for our guests. You can find the program in our experience cloud.
  • Spa & Wellness: access to the Pure Alp Spa including garden and adults only sauna is free of charge. You will find a packed spa bag with bathrobe and slippers in your room upon arrival.
  • Good to know for children: the children’s program including childcare is free of charge. You can also register your kids for lunch, for which there is a charge of €8 per meal. The juice bar is free of charge during the summer months until 9 p.m.
  • Baby equipment: crib, changing mat, diaper pail, high chair for the restaurant, buggy, back carrier and child seats we have on site and can be borrowed free of charge. In addition, you will find a fully equipped baby kitchen with all the trimmings on the 1st floor.
What are the cancellation conditions?
  • In summer: daily rates up to 3 days before arrival free of charge, thereafter 100% of the total amount, packages free of charge up to 14 days before arrival – thereafter 100% of the total amount. In the period from 01.07.- 09.09.2023 applies, up to 28 days before arrival date free of charge, then 100% cancellation fee.
  • In winter: High season: (22.12.-08.01.2024 / February 2024) up to 28 days before arrival date free of charge, up to 14 days before arrival 50% and after that 100% cancellation fee. Low season: up to 14 days before arrival date free of charge up to 7 days 70% and after that 100% cancellation fee.
  • Separate cancellation conditions apply for group bookings!
Do I have to pay a deposit for my vacation?

In order to make your vacation binding, we ask for a deposit of 30% of the total price. We will send you the deposit amount and all necessary details in the reservation confirmation.

Where can I park my car? Is there an e-charging station?

There is a marked parking space with e-charging station in the underground parking lot. For one charge we calculate €30.

Are room requests considered?

If it is possible for us, we can consider individual wishes, but we cannot promise it.

Can I bring my dog?

Dogs are very welcome with us. We charge €25 per day without food. Out of consideration for other hotel guests, dogs are not allowed in the restaurant and wellness area.

Family vacation à la Oberforsthof
What are the best offers for families at the Oberforsthof?

The Oberforsthof is ideal for family people and offers many facilities that children can use alone or together with their parents:

  • Kids club: child care from 3 years, 7 days a week, lunch together*, great program
  • OberHof with alpacas, mini pigs, mini goats, rabbits and chickens
  • DIY workshop with craft projects
  • Many excursion possibilities in summer & winter
  • In summer: adventures like many mountain playgrounds and the “Geisterberg” as well as numerous family hikes & bad weather destinations
  • In winter: Location 100 m from the ski slope, in-house (children’s) ski school with pick-up service in the hotel, ski rental in the house.

*for a fee

Is there entertainment for children? From what age?

In our kids club children from 3 years and teenagers up to 16 years are welcome 7 days a week in the main season from 9 a.m. to 9 p.m. and in the off season from 11 a.m. to 8 p.m. For an extra charge, children can also have lunch together. The juice bar is free during the summer months for all children & teens up to 16 years until 9 p.m.

Is there a playground? Various other facilities for children?

Oberforsthof garden

  • Playground with play tower, swing and slide
  • OberHof with alpacas Apollo & Paolo, mini pigs, mini goats, chickens and rabbits
  • Table tennis table


  • Children’s club with craft workshop, climbing wall, climbing frame, various games for young & old
  • Indoor olympic matches with table soccer & billiards
  • Different society games for fun in the room or in our lounges
Spa & Wellness
Can I book Spa Treatments & Massages in advance?

Can I book Spa Treatments & Massages in advance? Yes absolutely. This way we can guarantee the desired date. If you are flexible in terms of time, you can of course also make your booking on the spot.

What are the opening hours of the spa, sauna, gym?
  • Indoor swimming pool & natural bathing pond from 7 a.m. to 10 p.m.
  • Adults-only sauna:
    Outdoor pine sauna & steam bath from 9 a.m. to 9 p.m.
    herbal sauna, Finnish sauna from 3 to 9 p.m.
  • Gym: optionally in the Haven or Sonnhof
    daily from 7 a.m. to 23 p.m.
Leisure, Action & Experiences
Can I borrow bicycles, e-bikes? What else can I rent?

Oberforsthof rental:

  • Hiking backpack – free of charge
  • Hiking sticks – free of charge
  • Back carrier for children – free of charge
  • SUP – Stand Up Paddle – €25 per day
  • E-Bike – €40 per day*
  • Mountain bike – free of charge
  • Climbing equipment – €15- per day
  • Stroller/Buggy – free of charge

*We advise you to book e-bikes in advance. They are in high demand on nice summer days.

Where can I rent skis, snowboard and various winter sports equipment?

The Höllwart Hotels have their own ski rental shop, where you can rent the latest generation of equipment at preferential rates. This also applies to our in-house ski school.

Where can I get mountain railway tickets, ski tickets?

If you book your ski passes online well in advance, you are guaranteed the best prices. Alternatively, you can use our ski ticket service at the reception on site.

Online tickets at the best price

Time for two in the Oberforsthof
Is a vacation suitable for couples at Oberforsthof?

Absolutely, because the Oberforsthof is THE place to celebrate life together. No matter whether as a couple, group of friends or family. Especially sports-loving couples will discover heaven on earth with us. The best time to travel for couples is of course outside the main holiday periods like July & August. We recommend May-June & September-November.

What can you do as a couple in Oberforsthof/surroundings?
  • Numerous signposted hiking trails as well as 3000m peaks in the surrounding area
  • Road bike, MTB, e-bike – many tours directly from the entrance of the hotel
  • Free Golf at the Open Golf St. Johann Alpendorf as well as umpteen golf courses in the surrounding area
  • Daily Yoga-Flow with different teachers & styles
  • Free guided activities in the weekly progam like yoga, climbing, herbal & nature workshop, bike excursions, trial golf
  • Ski in, Ski out: 100 m from the house direct access to the Snow Space Salzburg one of Austria’s largest ski area Ski amadé with 100% snow guarantee from December
  • Winter activities off the slopes: Cross-country skiing, sledding, winter & snowshoe hiking, ski tours, ice skating, horse-drawn carriage rides.
  • Relaxation in the Pure Alp Spa with indoor & outdoor area as well as adults only sauna & extensive treatment offer
Business & Seminars
Is there a rate for business travel?

Yes, there is a accommodation offer for business travelers, which includes a double room for single use, business breakfast from 7am, coffee to go and other amenities. The rate is available upon request.

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Are there offers for groups? Are there special group rates?

For incentives, group events and team-building we provide special conditions. The costs depend on the desired event format, so we can’t give you a general price. If you send us your request, we will immediately make you an individual offer that you can not refuse.

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Are there seminar facilities?

With us you can hold your seminar or event with or without room booking. For this purpose there are various rooms with and without conference technology available. We also offer Seminar catering and full support for the leisure program.


From now on, you as old Oberforsthof residents can become a member of our Hall of Fame and enjoy preferential conditions in all three Höllwart Hotels. We have set up this program for the sole purpose of celebrating our regular guests appropriately. With insider information, especially attractive offers, upgrades, a fully automatic bonus program and much more. Registration is free, simple, can be cancelled at any time and is not associated with any obligations. It applies to all, which made already once with us vacation. Give us the honor and let us surprise you!

Felix Austria for the taste buds

Our kitchen team throws everything into the ring so that you get a taste of the Austrian joie de vivre. Look forward to a culinary feast, because our traditional cuisine is as delicious as it is versatile. It goes without saying that almost exclusively organic food and raw materials from the region are used. After all, we want you to have a palate for our home.